Dakar, December 27, 2019
Due to a computer system malfunction, Air Senegal customers were able to book on Marseille Barcelona Dakar flights on December 23 and 26 beyond the capacity of the planes. Some passengers were unable to board their respective flights.
While actively working on the resolution of the problem with its reservation system supplier and in accordance with its quality of service policy, the company took all the necessary measures to support all passengers at the airport and at the airport. ‘hotel.
Air Senegal has chartered several special flights to transport them to their destinations.
The airline again apologizes to the affected passengers and thanks them for the enthusiasm for these new destinations and informs them that the computer fault has now been corrected.
For any further information on flights, Air Senegal invites its passengers to send an e-mail to serviceclient@airsenegalsa.sn or call its customer service on 00 221 301 15 15 15.