FAQ-Forum

If you pay with a credit card, you are redirected to our payment service provider’s secure website where you are asked to enter your banking information so that your payment can be processed.

Once the payment is completed, you are then redirected to a confirmation page on the Air Senegal website.

Should you have any doubts, please do not hesitate to contact us.

PNR is short for Passenger Name Record. It is the number of your reservation.

Once you have paid for your booking, you will receive a ticket. If you book online, you will receive an electronic ticket (e-ticket). If you book in a travel agency, you will receive a paper ticket.

The ticket contains all the information about the journey you have purchased. Each ticket has a number

The boarding pass gives you access to the aircraft. You receive it once you have checked in for your flight. If you check in at the airport, you will receive a paper boarding pass. If you check in online, you will receive an electronic boarding pass.

If you book your entire trip with Air Senegal, you will always have at least the minimum time necessary to take a connecting flight at Blaise Diagne airport. Check which gate your connecting flight leaves from and allow enough time to clear security and customs. Be at the gate for your connecting flight no later than 30 minutes before departure.

For flights booked through a travel agency, contact the travel agency directly

You will only receive an email once we have started processing your refund request. This can take up to a few days.

If you have paid with your credit card, the refunded amount will be credited to the card used for the booking. We may ask you for additional information in order to process the refund. We do our best to process all requests as quickly as possible, but delays are possible. If you wish to contact us, please remember to include the reference number of your refund request in all communications.

Children under 12 years of age must be accompanied by a person of at least 18 years of age, who will be responsible for the child for the duration of the trip. In addition, the child must travel on the same flight as their parents or guardians and in the same cabin of travel as their parents or guardians, unless the Unaccompanied Minors service has been booked.

Children aged between 5 and 11 years travelling alone can use our escort service for unaccompanied minors. This service is also available on request for passengers aged 12 to 18.

Reservations must be made through our Service Centre and a fee may apply for this service.

Yes, you can check in your children yourself.

Please make sure you have all the necessary documents for the journey.

Carriage of liquids and gels in the cabin is regulated by international safety standards.

You can only carry a limited amount of liquids and gels in your hand baggage. The maximum total quantity carried must not exceed 1 liter in individual containers of 100 ml each. In addition, liquids and gels must be placed in a closed transparent plastic bag.

A baby (under two years) is entitled to a maximum of one piece of baggage of 10 kg in the hold.

 The baby’s bag is allowed on board.

Children (between 2 and 11 years) have the same free baggage allowance as adults depending on the class of travel.

In addition to the free baggage allowance, you may also carry 1 pram or pushchair or 1 car seat free of charge. If you have not booked a child-restraint seat for your baby, the child-restraint seat and the pram will be carried in the hold. As for the pushchair, you can bring it to the door of the aircraft and we will put it in the hold of the aircraft from there.

For some items, prior approval is required from the airline.

This is the case for the following items:

• Lithium batteries
• Weapons and ammunition
• Dry ice
• Electrical mobility aids
• Avalanche rescue backpacks and life jackets
• Gas cartridges

If you have forgotten a personal item on board the aircraft, contact the lost and found department at your arrival airport.
Your baggage is considered lost if it has not been found after 21 days of searching.
In this case, you may be entitled to compensation.

Your baggage is considered lost if it has not been found after 21 days of searching.
In this case, you may be entitled to compensation.

Yes, you can check in online when travelling with check-in baggage. When you arrive at the airport, go to one of the check-in desks or to the self-service baggage drop-off points (if available) to check in your baggages.

The number and total weight of allowed baggage (your free baggage allowance) depends on your class of travel and your itinerary.
The exact number and weight of allowed baggage is indicated on your e-ticket.

If some items are missing from your checked baggage, you can submit a written complaint to the carrier within 7 days of receiving the baggage.

The carrier’s liability may be partially or fully excluded for fragile or perishable items, food, statues or art objects, money, keys, jewellery, precious metals, computers, cameras, medicines, mobile phones, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples, etc. in your checked in baggage, in accordance with the Montreal Convention.

If your baggage has been damaged, you should report it at the airport or online using this form.
If your baggage can be repaired, you can take it to one of our partner repair shops.

In case of excess baggage, you will be asked to pay a supplement.

Avoid unpleasant surprises by checking your allowance.

If you need a wheelchair, you must let us know in advance even if you do not need any assistance.

Please note that battery-powered mobility aids must comply with current legislation on dangerous goods.

Passengers travelling on a stretcher must be accompanied by a paramedic, whose services will be paid for by the passenger or the insurance company.

Pregnant women with an uncomplicated pregnancy can travel on Air Senegal until the end of the 32nd week of pregnancy. A medical certificate stating the expected date of delivery may be required.

In case of multiple pregnancy or complications, we will need more information from you.