{"id":27123,"date":"2021-03-02T11:57:24","date_gmt":"2021-03-02T11:57:24","guid":{"rendered":"https:\/\/flyairsenegal.com\/?p=27123"},"modified":"2021-09-09T18:04:23","modified_gmt":"2021-09-09T16:04:23","slug":"customer-care-manager-responsable-service-client-h-f","status":"publish","type":"post","link":"https:\/\/flyairsenegal.com\/mobile\/2021\/03\/02\/customer-care-manager-responsable-service-client-h-f\/","title":{"rendered":"CUSTOMER CARE MANAGER\/RESPONSABLE SERVICE CLIENT H\/F"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; _builder_version=\u00a0\u00bb4.1&Prime; da_disable_devices=\u00a0\u00bboff|off|off\u00a0\u00bb custom_padding=\u00a0\u00bb4px|||||\u00a0\u00bb da_is_popup=\u00a0\u00bboff\u00a0\u00bb da_exit_intent=\u00a0\u00bboff\u00a0\u00bb da_has_close=\u00a0\u00bbon\u00a0\u00bb da_alt_close=\u00a0\u00bboff\u00a0\u00bb da_dark_close=\u00a0\u00bboff\u00a0\u00bb da_not_modal=\u00a0\u00bbon\u00a0\u00bb da_is_singular=\u00a0\u00bboff\u00a0\u00bb da_with_loader=\u00a0\u00bboff\u00a0\u00bb da_has_shadow=\u00a0\u00bbon\u00a0\u00bb][et_pb_row _builder_version=\u00a0\u00bb4.1&Prime;][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.1&Prime;][et_pb_text _builder_version=\u00a0\u00bb4.1&Prime; hover_enabled=\u00a0\u00bb0&Prime;]<\/p>\n<p>Pour renforcer ses \u00e9quipes, Air S\u00e9n\u00e9gal SA recrute un <strong>CUSTOMER CARE MANAGER\/RESPONSABLE SERVICE CLIENT H\/F<\/strong>.<\/p>\n<p><strong>MISSIONS ET RESPONSABILITES<\/strong><\/p>\n<p>Sous la supervision de la Directrice des Ventes et Distribution, vous aurez comme principales missions\u00a0:<\/p>\n<ul>\n<li>Concevoir une strat\u00e9gie de relation client\u00e8le et \u00eatre force de proposition<\/li>\n<li>D\u00e9finir les plans d\u2019actions annuels de votre d\u00e9partement<\/li>\n<li>D\u00e9finir les objectifs qualitatifs et quantitatifs de vos \u00e9quipes en termes de productivit\u00e9<\/li>\n<li>\u00catre \u00e0 l\u2019\u00e9coute permanente des clients et assurer un traitement efficace et efficient de leurs requ\u00eates<\/li>\n<li>Concevoir des indicateurs de performance du d\u00e9partement<\/li>\n<li>Assurer un reporting r\u00e9gulier et proposer des axes d\u2019am\u00e9liorations pour un meilleur service \u00e0 la client\u00e8le<\/li>\n<\/ul>\n<p><strong>DATE DE PRISE DE POSTE SOUHAITEE\u00a0:<\/strong><\/p>\n<p>Imm\u00e9diate<\/p>\n<p><strong>\u00a0PROFILS ET EXIGENCES<\/strong><\/p>\n<ul>\n<li>Avoir de Solides comp\u00e9tences techniques (Technique de vente, Technique de communication, etc\u2026)<\/li>\n<li>Avoir des aptitudes \u00e0 travailler de mani\u00e8re dynamique avec toutes les directions de la compagnie<\/li>\n<li>Disposer de capacit\u00e9 d&rsquo;analyse et avoir des connaissances en statistique<\/li>\n<li>Ma\u00eetriser les outils informatiques (Pack office) et \u00eatre \u00e0 l\u2019aise avec les progiciels de gestion de la client\u00e8le (CRM etc\u2026)<\/li>\n<li>Avoir une bonne ma\u00eetrise du fran\u00e7ais et de l\u2019anglais et une bonne \u00e9locution<\/li>\n<li>Avoir de bonnes aptitudes et comp\u00e9tences manag\u00e9riales notamment savoir diriger et motiver\u00a0une\u00a0\u00e9quipe<\/li>\n<li>Avoir le sens des priorit\u00e9s et savoir anticiper<\/li>\n<\/ul>\n<p><strong>DIPLOMES ET EXPERIENCES<\/strong><\/p>\n<ul>\n<li>Dipl\u00f4m\u00e9 d\u2019un Master 1 ou 2 ou \u00e9quivalent en commerce, communication, marketing, administration des entreprises<\/li>\n<li>Avoir une exp\u00e9rience professionnelle de 5 ans en gestion\/support client\u00e8le front office<\/li>\n<li>Une exp\u00e9rience dans le secteur du transport a\u00e9rien serait un atout<\/li>\n<li>Vous avez un esprit d&rsquo;\u00e9quipe, un bon sens relationnel et grande r\u00e9activit\u00e9<\/li>\n<\/ul>\n<p>POSTULEZ\u00a0!<\/p>\n<p><strong>DOSSIER DE CANDIDATURE<\/strong><\/p>\n<p>Faire parvenir\u00a0par courriel \u00e0 l\u2019adresse <a href=\"mailto:recrut@airsenegalsa.sn\">recrut@airsenegalsa.sn<\/a><\/p>\n<ul>\n<li>CV et Lettre de motivation<\/li>\n<li>Photocopie des dipl\u00f4mes<\/li>\n<li>Certificat et\/ou Attestation de Travail des pr\u00e9c\u00e9dents employeurs<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #ff0000;\"><strong>DATE LIMITE DE CANDIDATURE\u00a0:\u00a0 05\/03\/2021<\/strong><\/span><\/p>\n<p>&nbsp;<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pour renforcer ses \u00e9quipes, Air S\u00e9n\u00e9gal SA recrute un CUSTOMER CARE MANAGER\/RESPONSABLE SERVICE CLIENT H\/F. MISSIONS ET RESPONSABILITES Sous la supervision de la Directrice des Ventes et Distribution, vous aurez comme principales missions\u00a0: Concevoir une strat\u00e9gie de relation client\u00e8le et \u00eatre force de proposition D\u00e9finir les plans d\u2019actions annuels de votre d\u00e9partement D\u00e9finir les objectifs [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"categories":[16],"tags":[],"class_list":["post-27123","post","type-post","status-publish","format-standard","hentry","category-non-classe-fr"],"_links":{"self":[{"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/posts\/27123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/comments?post=27123"}],"version-history":[{"count":1,"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/posts\/27123\/revisions"}],"predecessor-version":[{"id":42648,"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/posts\/27123\/revisions\/42648"}],"wp:attachment":[{"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/media?parent=27123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/categories?post=27123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/flyairsenegal.com\/mobile\/wp-json\/wp\/v2\/tags?post=27123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}